Support Care Training (operated by LifeFit Australia Pty Ltd) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, store, disclose, and protect personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Who We Are

Support Care Training is a training brand operated by LifeFit Australia Pty Ltd. Our nationally accredited courses are delivered through our foundation RTO partner, Essential Skills Training, based in Newcastle, NSW (head office: Level 49, 8 Parramatta Square, Parramatta NSW 2150). When you enrol in a course, your personal information may be shared with Essential Skills Training for the purpose of enrolment, training delivery, assessment, and certification as required under their obligations as a Registered Training Organisation.

2. Information We Collect

We may collect the following types of personal information:

• Full name, date of birth, and contact details (email, phone, address)
• Employment details including employer name, role, and sector
• Unique Student Identifier (USI) as required for nationally recognised training
• Existing qualifications and prerequisite certification details (e.g., HLTAID011 status)
• Accessibility requirements or learning support needs you choose to disclose
• Payment and billing information for course fees
• Website usage data including cookies, IP addresses, and browsing behaviour
• Enquiry form submissions and correspondence

3. How We Collect Information

We collect personal information through:

• Enrolment forms submitted through our website or in person
• Contact and enquiry forms on our website
• Phone, email, and in-person communication with our team
• Third-party student management systems (aXcelerate) operated by Essential Skills Training
• Automated website analytics tools (e.g., cookies, tracking pixels)
• Referrals from employers or organisations booking group training

4. Why We Collect Information

We collect and use your personal information for the following purposes:

• Processing your enrolment and delivering training services
• Issuing nationally recognised Statements of Attainment and certificates
• Meeting regulatory reporting obligations to ASQA, the National VET Regulator, and other government bodies
• Responding to your enquiries and providing course information
• Managing payment processing and invoicing
• Communicating about upcoming courses, CPD opportunities, and relevant training updates
• Improving our website, services, and course delivery
• Complying with legal obligations under Australian law

5. Disclosure of Information

We may disclose your personal information to:

• Essential Skills Training (RTO) — for enrolment processing, student management, training delivery, assessment, and certification under 11270NAT
• ASQA and government bodies — as required for regulatory compliance and national VET data reporting (including AVETMISS data)
• National Centre for Vocational Education Research (NCVER) — as required for national training data collection
• Payment processors — for secure processing of course fees
• Your employer or sponsoring organisation — where they have arranged and are paying for your training, we may confirm enrolment, attendance, and completion status
• Third-party service providers — who assist us with website hosting, email marketing, and analytics (bound by confidentiality agreements)

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

• Secure, encrypted website connections (SSL/TLS)
• Access controls limiting who within our organisation can access personal data
• Secure third-party systems for student management and payment processing
• Regular review of data handling procedures

Your data may be stored in Australia or on secure servers operated by our third-party providers. Where data is stored overseas, we ensure appropriate protections are in place consistent with the APPs.

7. Cookies & Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic. Cookies may collect information about your device, browser type, pages visited, and referring website. You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access — Request a copy of the personal information we hold about you
• Correction — Request correction of any inaccurate, incomplete, or outdated information
• Opt out — Unsubscribe from marketing communications at any time
• Complain — Lodge a complaint if you believe your privacy has been breached

To exercise any of these rights, contact us using the details below.

9. Retention of Information

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Training records are retained in accordance with the Standards for Registered Training Organisations (RTOs) 2015, which requires records to be kept for a minimum of 30 years for completed qualifications and 6 years for other records.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

11. Contact & Complaints

If you have questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a complaint, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).